At Fragnic (accessible from www.fragnic.co), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Fragnic and how we use it.
1. Information We Collect
When you visit or make a purchase from our website, we collect certain information to process your order:
- Personal Information: Name, email address, phone number, and shipping/billing address.
- Payment Information: We do not store your credit card or UPI details. All payments are processed through secure, PCI-compliant third-party payment gateways (like PhonePe).
- Device Information: IP address, browser type, and cookies to improve your shopping experience.
2. How We Use Your Information
We use the collected information in the following ways:
- To process and deliver your perfume orders.
- To send you order updates and tracking details via SMS/Email/WhatsApp.
- To prevent fraudulent transactions.
- To improve our website and customer service.
- To inform you about new launches or special offers (only if you opt-in).
3. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share data with:
- Delivery Partners: (e.g., Delivery, BlueDart) to ensure your package reaches you.
- Payment Processors: To complete your transaction securely.
- Legal Requirements: If required by law or to protect our rights.
4. Cookies
Fragnic uses ‘cookies’ to store information about visitors’ preferences and the pages on the website that the visitor accessed. This helps us optimize the user experience by customizing our web page content.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
6. Third-Party Links
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.
7. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
8. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
- Email: fragnicperfume@gmail.com
- Customer Care: +91-8178099669
- Address: H-16/1405C – First Floor, Sangam Vihar, New Delhi – 110080