Thank you for choosing Fragnic (www.fragnic.co). We are committed to delivering your favorite fragrances safely and on time. Please read our shipping guidelines below:
1. Order Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on Sundays or public holidays.
- If we are experiencing a high volume of orders (e.g., during sales or festivals), shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates
- Standard Shipping: We offer delivery across India. Shipping charges (if any) will be calculated and displayed at checkout.
- Estimated Delivery Time: Usually 3–7 business days depending on your location.
- Metros: 2-4 business days.
- Rest of India: 5-7 business days.
- Note: Since perfumes contain alcohol/liquids, they are classified as “Dangerous Goods” by courier companies and must be transported via Surface (Road). This may cause slight delays compared to regular air-shipped parcels.
3. Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a Shipment Confirmation email/SMS containing your tracking number(s).
- The tracking number will be active within 24 hours of dispatch.
4. Cash on Delivery (COD)
- We offer COD services to most pin codes in India.
- Please ensure you are available to receive the package and have the exact cash amount ready to avoid delivery failure.
- Repeated COD cancellations may lead to the suspension of the COD facility for your account.
5. Damaged or Lost Packages
- Fragnic is not liable for products damaged or lost during shipping if the customer provides an incorrect address.
- If you receive your order damaged, please contact us immediately at +91-8178099669 or email fragnicperfume@gmail.com.
- Important: An Unboxing Video is mandatory to claim any compensation for transit damage.
6. Incorrect Address & Undelivered Orders
- Please double-check your shipping address before placing the order.
- If a package is returned to us due to an incorrect address or the customer being unavailable, a re-shipping fee may be charged to send it again.
7. International Shipping
- Currently, we only ship within India. We do not offer international shipping at this moment.
Contact Us
If you have any questions about the delivery of your order, please contact us:
- Customer Care: +91-8178099669
- Email: fragnicperfume@gmail.com
- Address: H-16/1405C – First Floor, Sangam Vihar, New Delhi – 110080