At Fragnic (www.fragnic.co), we strive to provide you with the highest quality fragrances. Since our products are personal care items, we have a specific policy regarding refunds and returns.
1. Cancellation Policy
- Before Dispatch: You can cancel your order within 12 hours of placement or until it has been dispatched (whichever is earlier). Once the order is shipped, it cannot be cancelled.
- How to Cancel: To cancel, please call/WhatsApp us at +91-8178099669 or email fragnicperfume@gmail.com.
2. Returns and Exchange
- Hygiene Policy: Due to the nature of perfumes (liquid and personal care), we do not accept returns or exchanges once the product seal is broken or the perfume has been sprayed.
- Eligibility for Return: Returns are only accepted if:
- You received a physically damaged product.
- You received the wrong item (different from what you ordered).
- There are missing items in your package.
3. Mandatory Unboxing Video
- To claim a refund or replacement for damaged or missing items, a clear unboxing video is mandatory.
- The video must show the sealed package being opened and the defect/damage clearly. Without a video, we will not be able to process your request.
- Damage must be reported within 24 hours of delivery.
4. Refund Process
- Inspection: Once we receive your returned item and the unboxing video, our team will inspect it.
- Approval: If approved, your refund will be processed.
- Timeline: For online payments, the refund will be credited to your original payment method (Bank/UPI/Card) within 5–7 working days.
- COD Orders: For Cash on Delivery orders, refunds will be issued via UPI or Bank Transfer to the details provided by the customer.
5. Shipping Costs
- Shipping charges paid at the time of purchase are non-refundable.
- If a return is picked up by us due to our error (wrong/damaged product), no additional shipping fee will be charged to the customer.
6. Contact Us
For any refund-related queries:
- Email: fragnicperfume@gmail.com
- Customer Care: +91-8178099669
- Address: H-16/1405C – First Floor, Sangam Vihar, New Delhi – 110080